Privacy Policy

Twist Africa Privacy Policy
TWIST AFRICA is committed to protecting and respecting your privacy. Travel Destinations are registered with the Information Commissioner’s Office. We adhere to the Privacy Policy (the “Policy”) and together with any disclaimers, we set out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. Please read the following carefully to understand our use of personal data.

 

Information we may collect from you
We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.


We may collect and process data including the following in the course of providing services to you, which could contain your personal data: your full name; your address; your email addresses; your phone numbers including mobile phone numbers; your nationality; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; and all other data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as a tour operator.

 

We may also process other data, which is not personal data.
When you access our website your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.

 

*We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.


Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

 

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmz
Typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)
Expires: 6 months

For more information about Google Analytics visit Googles’ Analytics website.

Generally, we are not different from any other responsible company in that;

·         if you access any of our websites a normal, non-sneaky cookie will be set, (unless you have turned them off), and

·         if you submit details to us, we will do our best to protect that information.

Removing and disabling cookies
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However, this will affect the functionality of the websites you visit.

 

Personal data
Personal data (i.e. information which could identify you) submitted to us, for example to sign up to our newsletter or our contact form, will only be used to respond to your feedback. We will not pass it on to any third party without your prior written consent.

This privacy statement only covers the Travel Destinations website at http://traveldestinations.co.uk.
This statement does not cover links within this site to other websites.
Generally, if you do not agree to any of the above please do not visit our websites, turn off cookies or do not submit any personal information.

Security and where we store your personal data
We do not, however, authorise any third party to use your personal data for their own purposes. We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available. The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. Non EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.

 

Uses made of your personal data
We use your personal data that we hold to:
• In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);
• Carry out our obligations arising from any contracts entered into between you and us;
• In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
• Comply with legislation; and/or notify you about changes to our services.

 

List of services
1. Travel
2. Accommodation
3. Tickets & Hospitality
4. Event services
We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.

 

Disclosure of your information
We never disclose your Data to third parties who provide a service or other companies / entities. If we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers we will comply with this requirement.
Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.

 

Links to other sites
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

 

Your rights
As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: –
1. The right to access data relating to you (‘access right’).
2. The right to rectify/correct data relating to you (‘right to rectification’).
3. The right to object to processing of data relating to you (‘right to object’).
4. The right to restrict the processing of data relating to you (‘right to restriction’).
5. The right to erase/delete data relating to you (i.e. the “right to erasure”).
6. The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).
The controller for the purposes of GDPR is Twist Africa.

 Changes to this policy
We reserve the right to change this policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this policy as modified.

 Contact Us
Questions, comments, requests and complaints regarding this policy and the information we hold are welcome and should be addressed to us at info@twistafrica.com